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Frequently Asked Questions
Have some questions? We're here to answer them. View the most frequently asked questions by new and current residents.
General Questions
Currently, we are not accepting RV’s in our communities.
Applying is easy! Fill out our online application form or visit the office for assistance. Approval is based on factors like income, credit history, and a background check.
Currently, our communities are all-age. Check the specific community for details. In all-age communities, children are welcome.
Contact the community manager to discuss availability and specific requirements. We’ll guide you through the process to make it as smooth as possible.
Let your community manager know! We can help advertise your home or provide advice on selling it within the community.
While we don’t directly offer moving services, we can recommend trusted professionals to help you move your home.
Sign up for text or email alerts through our online portal, or follow us on social media for updates.
Your community manager’s contact information is posted on the office door or available through our website.
If your community manager is unavailable, please reach out to our main office through the contact information on our website.
Billing Questions
Lot rent adjustments may occur annually to reflect inflation and maintenance costs. You will be notified of any changes in advance.
Some of our communities offer rental or rent-to-own options. Contact your community manager for details.
Your bill is sent via mail or email each month. You can also view it through our online portal.
Lot rent is the monthly fee for leasing the land where your home is placed. It includes access to community amenities.
Additional costs may include utilities, maintenance, and property taxes if applicable.
Log in to our online portal to view your account balance or check your monthly statement.
Online payments may include a small processing fee. Payments by Bank Account (ACH) do not have any fees associated. Check your resident portal for specific details.
Yes, you can pay through our secure online portal using a credit card, debit card, or bank account. Please visit the resident portal here.
Rent is due on the 1st of each month. Late fees may apply if payment is not received by the grace period deadline.
Contact your community manager immediately to discuss payment options or assistance programs.
Yes, annual rate increases may occur. You will receive advance notice if rates are adjusted.
Yes, you can pay your rent in cash by visiting a CashPay location. Find a location near you here.
Yes, you can set up auto payments through our online portal for convenience. Please visit the Resident Portal here.
Maintenance & Repair Questions
Yes, residents are typically responsible for lawn care unless otherwise stated in the community rules.
Utilities are usually not included in lot rent. Check your lease agreement for specifics.
Improvements may be allowed but require prior approval from the community management.
Residents are responsible for plumbing within their home. The community handles issues with the main lines.
Each community has an onsite manager to handle daily operations, maintenance, and resident concerns. You can find your community contact information by visiting our communities page.
Pet Policy Questions
Yes, most of our communities are pet-friendly. Contact the specific community for details on pet policies.
Breed restrictions vary by community. Check with your community manager for a list of approved breeds.
Yes, emotional support animals are allowed with proper documentation as required by law.