Frequently Asked Questions

Have some questions? We're here to answer them. View the most frequently asked questions by new and current residents.

General Questions

Do you allow RV's and/or have any spots available for rent?

Currently, we are not accepting RV’s in our communities.

How do I apply and what are the requirements to be approved for residency?

Applying is easy! Fill out our online application form or visit the office for assistance. Approval is based on factors like income, credit history, and a background check.

Are your communities 55+, and do you accept children?

Currently, our communities are all-age. Check the specific community for details. In all-age communities, children are welcome.

How do I bring my own home to the community?

Contact the community manager to discuss availability and specific requirements. We’ll guide you through the process to make it as smooth as possible.

What do I do If I want to sell my home?

Let your community manager know! We can help advertise your home or provide advice on selling it within the community.

Do you offer moving assistance?

While we don’t directly offer moving services, we can recommend trusted professionals to help you move your home.

How can I receive real-time community notices and information?

Sign up for text or email alerts through our online portal, or follow us on social media for updates.

How do I contact my community manager?

Your community manager’s contact information is posted on the office door or available through our website.

Who do I contact if I cannot report my issue to my community manager?

If your community manager is unavailable, please reach out to our main office through the contact information on our website.

Billing Questions

Does lot rent go up every year?

Lot rent adjustments may occur annually to reflect inflation and maintenance costs. You will be notified of any changes in advance.

Do you rent homes or allow rent-to-own?

Some of our communities offer rental or rent-to-own options. Contact your community manager for details.

How do I receive my bill?

Your bill is sent via mail or email each month. You can also view it through our online portal.

What is lot rent?

Lot rent is the monthly fee for leasing the land where your home is placed. It includes access to community amenities.

What other costs can I expect to pay?

Additional costs may include utilities, maintenance, and property taxes if applicable.

How do I figure out how much I owe?

Log in to our online portal to view your account balance or check your monthly statement.

What fees are associated with paying online?

Online payments may include a small processing fee. Payments by Bank Account (ACH) do not have any fees associated. Check your resident portal for specific details.

Can I pay my bills online?

Yes, you can pay through our secure online portal using a credit card, debit card, or bank account. Please visit the resident portal here.

When is my rent due?

Rent is due on the 1st of each month. Late fees may apply if payment is not received by the grace period deadline.

What if I can’t pay my bill?

Contact your community manager immediately to discuss payment options or assistance programs.

Should I be prepared for annual rate increases?

Yes, annual rate increases may occur. You will receive advance notice if rates are adjusted.

Can I pay my rent using cash?

Yes, you can pay your rent in cash by visiting a CashPay location. Find a location near you here.

Can I set up auto payments for my rent?

Yes, you can set up auto payments through our online portal for convenience. Please visit the Resident Portal here.

Maintenance & Repair Questions

Are residents responsible for their own lawncare?

Yes, residents are typically responsible for lawn care unless otherwise stated in the community rules.

Are utilities included?

Utilities are usually not included in lot rent. Check your lease agreement for specifics.

Can I make improvements or add on to my home?

Improvements may be allowed but require prior approval from the community management.

Who is responsible for plumbing issues?

Residents are responsible for plumbing within their home. The community handles issues with the main lines.

How is the community managed?

Each community has an onsite manager to handle daily operations, maintenance, and resident concerns. You can find your community contact information by visiting our communities page.

Pet Policy Questions

Are your communities pet friendly?

Yes, most of our communities are pet-friendly. Contact the specific community for details on pet policies.

What pet breeds are allowed in my community?

Breed restrictions vary by community. Check with your community manager for a list of approved breeds.

Are emotional support animals allowed in my community?

Yes, emotional support animals are allowed with proper documentation as required by law.

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